{"id":3,"date":"2025-04-22T17:49:21","date_gmt":"2025-04-22T17:49:21","guid":{"rendered":"https:\/\/taviandmoor.co.uk\/?page_id=3"},"modified":"2025-10-19T19:20:51","modified_gmt":"2025-10-19T19:20:51","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<p>Here&#8217;s a comprehensive UK GDPR-compliant privacy policy for Tavi &amp; Moor:<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h1 class=\"wp-block-heading\">Privacy Policy<\/h1>\n\n\n\n<p><strong>Last updated:<\/strong> 19\/10\/2025<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who We Are<\/h2>\n\n\n\n<p>Tavi &amp; Moor is a small handmade business based in Devon, UK, specialising in 3D printed toys and gifts.<\/p>\n\n\n\n<p><strong>Website address:<\/strong> <a href=\"https:\/\/taviandmoor.co.uk\">https:\/\/taviandmoor.co.uk<\/a><br><strong>Business name:<\/strong> Tavi &amp; Moor<br><strong>Contact email:<\/strong> help@taviandmoor.co.uk<br><strong>Business address:<\/strong> Devon, UK<\/p>\n\n\n\n<p>We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy explains how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. What Information We Collect<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Information You Provide to Us<\/h3>\n\n\n\n<p>When you place an order, create an account, or contact us, we collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Name and contact details<\/strong> (email address, phone number, delivery address)<\/li>\n\n\n\n<li><strong>Payment information<\/strong> (processed securely by our payment provider &#8211; we do not store card details)<\/li>\n\n\n\n<li><strong>Order history and preferences<\/strong><\/li>\n\n\n\n<li><strong>Communication history<\/strong> (emails, messages, enquiries)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Information We Collect Automatically<\/h3>\n\n\n\n<p>When you visit our website, we may collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical information<\/strong> including IP address, browser type, device information<\/li>\n\n\n\n<li><strong>Usage data<\/strong> including pages visited, time spent on site, referral source<\/li>\n\n\n\n<li><strong>Cookie data<\/strong> (see Cookies section below)<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Comments<\/h3>\n\n\n\n<p>If you leave a comment on our blog or product reviews, we collect the data shown in the comment form, your IP address, and browser user agent string to help with spam detection.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. How We Use Your Information<\/h2>\n\n\n\n<p>We use your personal data to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Process and fulfill your orders<\/strong> (including delivery and customer service)<\/li>\n\n\n\n<li><strong>Communicate with you<\/strong> about your order, respond to enquiries, and provide customer support<\/li>\n\n\n\n<li><strong>Send marketing communications<\/strong> (only if you&#8217;ve opted in &#8211; you can unsubscribe at any time)<\/li>\n\n\n\n<li><strong>Improve our website and services<\/strong> through analytics and feedback<\/li>\n\n\n\n<li><strong>Comply with legal obligations<\/strong> (such as tax and accounting requirements)<\/li>\n\n\n\n<li><strong>Prevent fraud and ensure website security<\/strong><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Legal Basis for Processing<\/h3>\n\n\n\n<p>We process your data under the following legal bases:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contract performance<\/strong> &#8211; to fulfill orders and provide services you&#8217;ve requested<\/li>\n\n\n\n<li><strong>Legitimate interests<\/strong> &#8211; to operate our business, improve our services, and prevent fraud<\/li>\n\n\n\n<li><strong>Consent<\/strong> &#8211; for marketing communications (you can withdraw consent at any time)<\/li>\n\n\n\n<li><strong>Legal obligation<\/strong> &#8211; to comply with accounting, tax, and other legal requirements<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Cookies<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What Are Cookies?<\/h3>\n\n\n\n<p>Cookies are small text files stored on your device that help us provide and improve our services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cookies We Use<\/h3>\n\n\n\n<p><strong>Essential Cookies<\/strong> (necessary for the website to function):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shopping basket contents<\/li>\n\n\n\n<li>Login session cookies (if you have an account)<\/li>\n\n\n\n<li>Security and fraud prevention<\/li>\n<\/ul>\n\n\n\n<p><strong>Analytics Cookies<\/strong> (to understand how visitors use our site):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Google Analytics or similar services to track page views, traffic sources, and user behaviour<\/li>\n\n\n\n<li>These cookies are anonymised and do not identify you personally<\/li>\n<\/ul>\n\n\n\n<p><strong>Marketing Cookies<\/strong> (with your consent):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cookies from social media platforms if you interact with our social content<\/li>\n\n\n\n<li>Advertising cookies if we run any paid campaigns<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Managing Cookies<\/h3>\n\n\n\n<p>You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality, such as your ability to complete purchases.<\/p>\n\n\n\n<p>Most browsers allow you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>See what cookies are stored and delete them individually<\/li>\n\n\n\n<li>Block third-party cookies<\/li>\n\n\n\n<li>Block all cookies<\/li>\n\n\n\n<li>Delete all cookies when you close your browser<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Who We Share Your Data With<\/h2>\n\n\n\n<p>We only share your personal data when necessary to provide our services or comply with the law:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Service Providers<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Payment processors<\/strong> (Stripe, PayPal, or similar) &#8211; to process transactions securely<\/li>\n\n\n\n<li><strong>Shipping carriers<\/strong> (Royal Mail, courier services) &#8211; to deliver your orders<\/li>\n\n\n\n<li><strong>Email service provider<\/strong> (Mailchimp, or similar) &#8211; to send newsletters (if you&#8217;ve subscribed)<\/li>\n\n\n\n<li><strong>Web hosting provider<\/strong> &#8211; to host our website and store data securely<\/li>\n\n\n\n<li><strong>Accounting software<\/strong> &#8211; for tax and bookkeeping purposes<\/li>\n<\/ul>\n\n\n\n<p>All service providers are carefully selected and required to keep your data secure and confidential.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Legal Requirements<\/h3>\n\n\n\n<p>We may disclose your information if required by law, court order, or government authority, or to protect our legal rights.<\/p>\n\n\n\n<p><strong>We will never sell or rent your personal data to third parties for marketing purposes.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. International Data Transfers<\/h2>\n\n\n\n<p>Your data is primarily stored within the UK and EU. If we use service providers located outside the UK\/EU (such as some email or cloud services), we ensure appropriate safeguards are in place, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Standard Contractual Clauses approved by the UK Information Commissioner&#8217;s Office<\/li>\n\n\n\n<li>Privacy Shield certification (where applicable)<\/li>\n\n\n\n<li>Ensuring the provider is in a country with adequate data protection laws<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. How Long We Keep Your Data<\/h2>\n\n\n\n<p>We retain your personal data only as long as necessary:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Order information<\/strong> &#8211; 7 years (required by HMRC for tax and accounting purposes)<\/li>\n\n\n\n<li><strong>Marketing data<\/strong> &#8211; Until you unsubscribe or request deletion<\/li>\n\n\n\n<li><strong>Website accounts<\/strong> &#8211; Until you request deletion<\/li>\n\n\n\n<li><strong>Comments<\/strong> &#8211; Indefinitely (to maintain conversation context, but you can request removal)<\/li>\n\n\n\n<li><strong>Analytics data<\/strong> &#8211; Typically 26 months (anonymised)<\/li>\n<\/ul>\n\n\n\n<p>After these periods, data is securely deleted or anonymised.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Your Data Protection Rights<\/h2>\n\n\n\n<p>Under UK GDPR, you have the following rights:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to Access<\/h3>\n\n\n\n<p>You can request a copy of all personal data we hold about you.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to Rectification<\/h3>\n\n\n\n<p>You can ask us to correct any inaccurate or incomplete information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to Erasure (&#8220;Right to be Forgotten&#8221;)<\/h3>\n\n\n\n<p>You can request deletion of your personal data, unless we&#8217;re legally required to keep it (e.g., for tax records).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to Restrict Processing<\/h3>\n\n\n\n<p>You can ask us to limit how we use your data in certain circumstances.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to Data Portability<\/h3>\n\n\n\n<p>You can request your data in a commonly used, machine-readable format to transfer to another service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to Object<\/h3>\n\n\n\n<p>You can object to processing based on legitimate interests or for direct marketing purposes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to Withdraw Consent<\/h3>\n\n\n\n<p>Where we process data based on consent (e.g., marketing emails), you can withdraw consent at any time.<\/p>\n\n\n\n<p><strong>To exercise any of these rights, please contact us at data@taviandmoor.co.uk.<\/strong><\/p>\n\n\n\n<p>We will respond within one month. These rights are subject to certain exemptions (e.g., we must retain data for legal\/tax purposes).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Data Security<\/h2>\n\n\n\n<p>We take security seriously and implement appropriate measures to protect your data:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Secure socket layer (SSL) encryption<\/strong> for data transmission<\/li>\n\n\n\n<li><strong>Secure payment processing<\/strong> (we do not store card details)<\/li>\n\n\n\n<li><strong>Regular security updates<\/strong> to our website and systems<\/li>\n\n\n\n<li><strong>Access controls<\/strong> limiting who can view your data<\/li>\n\n\n\n<li><strong>Secure backups<\/strong> to prevent data loss<\/li>\n<\/ul>\n\n\n\n<p>However, no internet transmission is 100% secure. We cannot guarantee absolute security but will notify you of any data breach where legally required.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">10. Children&#8217;s Privacy<\/h2>\n\n\n\n<p>Our website and products are suitable for all ages, but we do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided us with personal information, please contact us so we can delete it.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">11. Third-Party Websites<\/h2>\n\n\n\n<p>Our website may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">12. Embedded Content<\/h2>\n\n\n\n<p>Our website may include embedded content from other platforms (e.g., YouTube videos, Instagram posts). These platforms may collect data about you, use cookies, and track your interaction with embedded content if you&#8217;re logged into their services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">13. Marketing Communications<\/h2>\n\n\n\n<p>If you&#8217;ve opted in to receive marketing emails, we&#8217;ll send you:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New product launches<\/li>\n\n\n\n<li>Special offers and discount codes<\/li>\n\n\n\n<li>Behind-the-scenes content from our workshop<\/li>\n<\/ul>\n\n\n\n<p><strong>You can unsubscribe at any time<\/strong> by clicking the &#8220;unsubscribe&#8221; link in any email or contacting us directly.<\/p>\n\n\n\n<p>We will never send unsolicited marketing emails or share your email address with third parties for marketing purposes.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">14. Changes to This Privacy Policy<\/h2>\n\n\n\n<p>We may update this policy from time to time to reflect changes in our practices or legal requirements. We&#8217;ll post any changes on this page with an updated &#8220;Last updated&#8221; date.<\/p>\n\n\n\n<p>For significant changes, we may notify you by email or via a prominent notice on our website.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">15. Contact Us<\/h2>\n\n\n\n<p>If you have any questions about this privacy policy or how we handle your data, please contact us:<\/p>\n\n\n\n<p><strong>Email:<\/strong> hello@taviandmoor.co.uk<br><strong>Website:<\/strong> <a href=\"https:\/\/taviandmoor.co.uk\">https:\/\/taviandmoor.co.uk<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">16. Complaints<\/h2>\n\n\n\n<p>If you&#8217;re unhappy with how we&#8217;ve handled your personal data, you have the right to complain to the UK supervisory authority:<\/p>\n\n\n\n<p><strong>Information Commissioner&#8217;s Office (ICO)<\/strong><br>Website: <a href=\"https:\/\/ico.org.uk\/make-a-complaint\/\">https:\/\/ico.org.uk\/make-a-complaint\/<\/a><br>Helpline: 0303 123 1113<br>Address: Information Commissioner&#8217;s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>This privacy policy was last updated on 19\/10\/2025 and applies to all users of taviandmoor.co.uk.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Here&#8217;s a comprehensive UK GDPR-compliant privacy policy for Tavi &amp; Moor: Privacy Policy Last updated: 19\/10\/2025 1. Who We Are Tavi &amp; Moor is a small handmade business based in Devon, UK, specialising in 3D printed toys and gifts. Website address: https:\/\/taviandmoor.co.ukBusiness name: Tavi &amp; MoorContact email: help@taviandmoor.co.ukBusiness address: Devon, UK We are committed to&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_kadence_starter_templates_imported_post":false,"_swpsp_post_exclude":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Privacy Policy - Tavi &amp; Moor<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Privacy Policy - Tavi &amp; Moor\" \/>\n<meta property=\"og:description\" content=\"Here&#8217;s a comprehensive UK GDPR-compliant privacy policy for Tavi &amp; Moor: Privacy Policy Last updated: 19\/10\/2025 1. 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Website address: https:\/\/taviandmoor.co.ukBusiness name: Tavi &amp; MoorContact email: help@taviandmoor.co.ukBusiness address: Devon, UK We are committed to...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Tavi &amp; Moor\" \/>\n<meta property=\"article:modified_time\" content=\"2025-10-19T19:20:51+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/\",\"url\":\"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/\",\"name\":\"Privacy Policy - Tavi &amp; Moor\",\"isPartOf\":{\"@id\":\"https:\/\/taviandmoor.co.uk\/#website\"},\"datePublished\":\"2025-04-22T17:49:21+00:00\",\"dateModified\":\"2025-10-19T19:20:51+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/taviandmoor.co.uk\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/taviandmoor.co.uk\/#website\",\"url\":\"https:\/\/taviandmoor.co.uk\/\",\"name\":\"Tavi &amp; Moor\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/taviandmoor.co.uk\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/taviandmoor.co.uk\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/taviandmoor.co.uk\/#organization\",\"name\":\"Tavi &amp; Moor\",\"url\":\"https:\/\/taviandmoor.co.uk\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/taviandmoor.co.uk\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/taviandmoor.co.uk\/wp-content\/uploads\/2025\/05\/logo.png\",\"contentUrl\":\"https:\/\/taviandmoor.co.uk\/wp-content\/uploads\/2025\/05\/logo.png\",\"width\":525,\"height\":120,\"caption\":\"Tavi &amp; Moor\"},\"image\":{\"@id\":\"https:\/\/taviandmoor.co.uk\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Privacy Policy - Tavi &amp; Moor","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/taviandmoor.co.uk\/index.php\/privacy-policy\/","og_locale":"en_US","og_type":"article","og_title":"Privacy Policy - Tavi &amp; Moor","og_description":"Here&#8217;s a comprehensive UK GDPR-compliant privacy policy for Tavi &amp; Moor: Privacy Policy Last updated: 19\/10\/2025 1. Who We Are Tavi &amp; Moor is a small handmade business based in Devon, UK, specialising in 3D printed toys and gifts. 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